Here are the responses to our most frequently asked questions. If the answer you're looking for is not here, never fear! Just click the contact tab and we'll get in touch.
Resources - FAQs
What does Sway have access to when I connect my accounts within CreatorIQ?
Here is what I am reading: "You are only providing read-only access to Insights data associated with the campaigns you participate in." However, when I connect my accounts, it says you can manage my comments and create boards or save pins for me.
The verbiage you are seeing is from the social media channels themselves, e.g., Meta, Pinterest, etc. They are very broad and meant to serve as a catch-all for everyone using this functionality in any scenario developers may dream up.
While authenticating, your account can pass along this capability. However, this is not the reality of what Sway has access to. We are unable to (and would not) post, comment, or create boards in any way.
You are providing read-only access to insights data associated with the campaigns you participate in, such as follower count, impressions, likes, comments, Instagram Story views, etc.
We want you to rest assured that we have no intention of managing your business. We do not have access to post on your behalf. We are bound by the social media platforms’ terms & conditions (the same as all other agencies and networks). Unfortunately, we cannot change this template language.
Did you get a message that your social connection has expired or will be expiring?
All social connections may require you to reconnect from time to time. This can be because you’ve updated your password or that particular social network’s token has expired. We will always reach out to you with instructions to reconnect when you have an upcoming campaign. You can check the status of your connections at any time by visiting your profile and clicking on “Social Platforms.”
Are you trying to link your social platforms in your Sway profile?
You will know that you’ve successfully linked your social platforms when you see the word “Linked” by each handle.
It can take up to 24 hours for your connections to be recognized by the Sway Dashboard, so please try again if you receive the error message: “You need to complete either one blog or one social property.”
Are you trying to apply to a campaign but getting the message that you need to “tell us the basics” in your profile?
Click on “Show Missing Fields” in the message to get a detailed list of what is currently missing in your profile. Once you have updated those items, you should be able to apply to the campaign.
When do I get paid?
We make payments within 45 days from the end of the campaign.
Occasionally, campaigns spanning three (3) or more months, payment schedules may be modified accordingly.
Note that the end of the campaign is the delivery of our final report to a client, which typically happens two (2) weeks after paid promotion completes.
At the close of a campaign, you will receive an email with a link to set up a Trolley. In order to process your payment, your bank account must be connected to our Payment partner. You will receive more info from your Campaign Coordinator.
Why wasn’t I selected for a campaign?
Unfortunately, we rarely know why certain influencers are not selected. It is really a matter of the client matching your content to their marketing efforts. Here are some possible reasons and action items that can help you get a better response the next time you apply.
How do I know if I was chosen for a campaign?
If you are chosen for a campaign, we will notify you via email. You should not begin any work until you receive an approved Creator Brief from Sway.
Do you have a minimum number of page views, fans, followers, etc. that I need to have in order to be selected?
The lowest follower count we typically utilize is 1,000 on any social platform.
What if I have more than one Instagram account?
Busy, busy! No problem. We allow you to include multiple blogs and social accounts in the stats section of your Sway Dashboard profile.
How often do you post new campaigns?
We post campaigns as they come in, which can sometimes feel erratic. To make sure you do not miss a thing, subscribe to our newsletter. You can find the subscription box at the top of the homepage at http://www.thesitsgirls.com.
What if I move? Where can I update my information?
Please update your Sway Dashboard profile as necessary! If you move or get pregnant or have any other changes that will affect the work we do with you, please remember to go to your Sway Dashboard profile, click “edit” and make any necessary updates.